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Takapuna office closure | Takapuna office closure. The Takapuna office is relocating to a new address so will be closed from 22 November 4pm to 26 November 4pm. From 27 November you can find the new office at: 74 Taharoto Road Smales Farm, One NZ Building, Takapuna.

Some services unavailable 23 - 24 November | myIR, gateway services and our self-service phone line will not be available from 3pm Saturday 23 November to 9am Sunday 24 November while we do planned system testing. This will not affect any tax entitlements or payments scheduled during this time.

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Our relationship with tax agents is important to us. The advice and help you give your clients significantly impacts and influences compliance outcomes.

We recognise tax agents' contribution by providing an account management service that facilitates the relationship between tax agents and us.

Together we innovate and gather insights – aiming to achieve better economic and social outcomes for everyone living in New Zealand.

Guiding principles of the account management service

We have guiding principles.

  • The account manager is a centralised person of contact for exceptional or escalated issues.
  • We promote tax agent self-management and use every opportunity to provide education and guidance.
  • The tax agency’s debt and overdue returns compliance is managed.
  • We provide information in a consistent and professional manner.
  • Virtual interactions are the preferred way for tax agents and account managers to interact. Face to face communication is on a case-by-case basis.
  • Tax agents with 50 or more clients will have an annual visit, either virtually or face to face.
  • Tax agents with fewer than 50 clients will have an annual visit only where there is an identified risk.
  • Insights gathered are shared within Inland Revenue using voice of the customer tools and to help build future solutions.
  • We ensure integrity is maintained at all times.
Last updated: 18 Jul 2024
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